Shipping policy

Last updated: October 20, 2026

Nothing ships

The Parent Paperwork System is a digital product. There is no printed binder and no box in the mail. There are no shipping costs.

How you get your files

Right after you pay, you get your files in two ways:

  1. On the thank-you page. Click the download links on the page you see after checkout.
  2. By email. We send an email with your download links to the address you gave at checkout. It usually arrives within a few minutes.

You can also open your order page at any time from the link in your order confirmation email, and download the files from there.

What you get

  • PDF guides you can print or read on screen.
  • Spreadsheets (.xlsx files) that open in Google Sheets or Excel.
  • The files for the edition you chose: Essentials, Plus or Complete.

You need a PDF reader (most phones and computers have one) and Google Sheets or Excel for the spreadsheets. To use Google Sheets, you need a free Google account. A computer makes the spreadsheets easier to use than a phone.

Save your files

Download the files to your computer or phone and keep them somewhere easy to find. That way, you have them even without internet.

If the email doesn’t arrive

  1. Wait 15 minutes.
  2. Check your spam, junk, Promotions or Updates folders.
  3. Search your inbox for “The Folks File” or for your order number.
  4. Check the email address on your order confirmation. A small typo is a common reason.
  5. Still nothing? Email thefolksfile@gmail.com with your order number and the name on the order. We send you a new link, usually within 48 hours on business days.

If a file won’t open or looks wrong

Email thefolksfile@gmail.com with your order number, the name of the file, and what you see. A screenshot helps. If a file is missing, broken, or doesn’t match what we describe, we fix it or send a working file. If we can’t, we refund you.

Updates

Your edition includes free updates through Dec. 31, 2027. When we update a file, we email the new download link to the address on your order. No newsletters.

Refunds

You have 30 days from your purchase to ask for a full refund, for any reason. See our Refund policy.