Contact
Questions about your order or your files? Email us and we’ll help.
Please include your order number (it starts with #). We answer within 48 hours, Monday to Friday. We’re based in Spain, so our reply may arrive during your night.
We can help with:
- A download email that didn’t arrive, or a link that doesn’t work
- A file that won’t open
- A refund: 30 days, no questions asked
- Withdrawing from your purchase
- Your personal data
We can’t give legal, tax or money advice. Please don’t send us passwords or full account numbers.
Our business and legal details are in the Legal notice.